A popular airline once saved $40,000 by doing what?
AMERICAN AIRLINES saved $40,000 in 1987 by eliminating one olive from each salad served in first class.
The man in charge of the airline at that time was Robert Crandall, and he was a self-proclaimed penny pincher. Not only did he realize he would save money, but he felt confident no one would notice one missing olive. People didn't. (Or at least they didn't identify what specific little thing was missing.)
Airlines measure everything on your food tray by weight and volume — even the weight of a salt packet. We may not notice one olive missing, but overall we may observe the overall lackluster taste or presentation.
More Info:
www.bravotv.com
What are your thoughts on this subject?
13 Comments
Stevie G
Very poor attempt at a question … actually it is not a question. Explanation is almost invisible …. this is an old submitted question before quizzclub changed the parameters.
Rob Farr
Interesting ... but I'll probably never fly with them as I am in Australia ...
David Roy
The difference it would make to the balance sheet of a corporation that size would be vanishingly small.
Ian Swindale
That wouldn't have worried me as I can't stand olives
Marian Spitzig
Where is the reference?
George Oliver Prince
Fill in the blanks. Actually makes sense, little things do matter
Special Patrol Group
Not really a question and a very short explanation.
Robert Swanson
...cutting each one...
Robert Swanson
I got hired by AA in 1987 and remember this well. An employee submitted this as an "Ideas In Action" and received a commission for it. Another one was eliminating lime wedges by cutting rack one into thirds and, oh well, you get the idea...
DannyBoy
Got It!
Royce Bemis
I would have to say that they were paying way too much for their olives.
Ayana Nelson
American airline
Grace Vissirini
Which airline? I was in aviation business my whle life anddid know that.