A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and shows them to their seat. They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.

A host or hostess is the face of the restaurant, often positioned near the entrance. Welcoming guests with a smile, informing them of their wait time for a table, and checking on them regularly to make sure they are receiving efficient service from their servers are all essential duties for this position.

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